Help & Support

📬 Direct Email Support

Our engineering team responds to all inquiries within 24 hours. Whether you have questions about developer cache scanning, safety rules, or feature suggestions, feel free to reach out directly:

🛠️ Frequently Asked Questions

• How do I restore my Pro purchase on a new Mac?

  Open CleanExtraSpace on your new Mac, open the Paywall/Upgrade window, and click "Restore Purchases" at the bottom. As long as you are logged in with the same Apple ID, your Pro features will unlock immediately.

• Will cleaning Xcode DerivedData break my active projects?

  No. DerivedData only holds compiled binary modules and code index caches. When you next build your project in Xcode (Cmd + B), Xcode simply compiles fresh files from your source code.

• How do I recover a file deleted by accident?

  CleanExtraSpace moves files to the macOS Trash by default. Simply open your Mac's Trash bin in Finder, right-click the item, and select "Put Back".

• What are the minimum system requirements?

  CleanExtraSpace requires macOS 14.0 (Sonoma) or newer, and works natively on all Apple Silicon (M1/M2/M3/M4) and Intel Macs.

• How do I request a refund?

  All Mac App Store purchases are processed directly by Apple. If you need a refund, visit reportaproblem.apple.com with your Apple ID order receipt.